Refund and Returns Policy – Elite Marketing

At Elite Marketing, customer satisfaction is at the heart of everything we do. We understand that sometimes a purchase may not meet your expectations, and we want to make the return and refund process as simple and transparent as possible. This Returns & Refund Policy outlines the conditions, procedures, and timeframes under which returns, exchanges, and refunds are accepted, in full compliance with Google Merchant Center standards and applicable consumer protection regulations.

1. Return Eligibility

Customers may request a return within 30 days of the date their order was received. To qualify for a return, the following conditions must be met:

The item must be unused and in the same condition as when it was received
The item must be in its original packaging, including all tags, labels, accessories, and documentation
A valid proof of purchase (order confirmation, receipt, or invoice) must be provided
The return request must be submitted within the eligible return window

We encourage customers to inspect their orders upon delivery and contact us promptly if any issues are identified.

2. Non-Returnable Items

While we strive to accommodate all return requests, certain items are not eligible for return under any circumstances, including:

Items that have been used, worn, or altered in any way
Products that have been damaged after delivery due to misuse, neglect, or accidents
Items that are not in their original condition or are missing parts not due to our error
Customized, personalized, or made-to-order items created specifically for the customer
Clearance or final sale items clearly marked as non-returnable at the time of purchase
Items returned without prior authorization from our support team

If you are unsure whether your item qualifies for a return, please contact our support team before initiating the process.

3. Return Process

Initiating a return is straightforward. Please follow the steps below:

Contact our support team via email at support@elitemarketing.site with your order number, the item(s) you wish to return, and the reason for the return
Await approval — our team will review your request and respond within 2–3 business days
Receive return instructions — once approved, we will provide you with detailed instructions on how and where to send the item
Ship the item — securely package the product and send it back following the provided instructions
Confirmation — once we receive the returned item, we will notify you and begin the inspection process

Please note that returns sent without prior written approval from our team may not be accepted and could be returned to the sender at their own expense.

4. Refund Policy

We are committed to processing refunds promptly and fairly. Here is how the refund process works:

Once your returned item is received, our team will conduct a thorough inspection within 3–5 business days
You will receive an email notification informing you whether your refund has been approved or rejected based on the inspection outcome
If approved, your refund will be processed to your original payment method (credit card, debit card, PayPal, etc.) within 5–10 business days, depending on your payment provider
In some cases, it may take additional time for the refund to appear on your bank statement due to processing times on your financial institution’s end
Partial refunds may be granted in certain situations where items show signs of use or are missing components

If your refund is rejected due to the item not meeting return eligibility criteria, the item will be returned to you and no refund will be issued.

5. Exchange Policy

We gladly offer exchanges for items that arrive defective, damaged, or faulty through no fault of the customer. To request an exchange:

Contact us within 7 days of delivery via email at support@elitemarketing.site
Provide your order number along with clear photographic or video evidence of the defect or damage
Our team will assess the claim and, if approved, arrange for a replacement item to be sent at no additional cost to you
In cases where the exact item is no longer available, we may offer an equivalent product or a full refund

Please note that exchanges are not available for items damaged due to customer misuse, accidents, or improper handling.

6. Return Shipping Costs

The responsibility for return shipping costs is as follows:

Customer-paid returns: If you are returning an item due to a change of mind or personal preference, you are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking confirmation
Elite Marketing-paid returns: If the return is due to a defective, damaged, or incorrect item sent by our error, we will cover all return shipping costs and provide a prepaid shipping label where applicable
Original shipping charges: Please note that original shipping fees are non-refundable unless the return is the result of our error

We strongly advise keeping your shipping receipt and tracking number until your return has been fully processed and your refund confirmed.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps before contacting us:

Check your bank account or payment method — refunds may take additional business days to reflect depending on your financial institution
Contact your credit card company or payment provider — there is often a processing period before refunds are officially posted to your account
Check your email — ensure you received a refund confirmation email from us

If you have completed all of the above steps and still have not received your refund after 10 business days from the approval date, please contact us at support@elitemarketing.site and we will investigate the matter promptly.

8. Order Cancellations

We understand that circumstances can change after an order is placed. Our cancellation policy is as follows:

Orders may be canceled within 12 hours of placement, provided they have not yet been processed or dispatched
To request a cancellation, contact us immediately via email with your order number and cancellation request
If the order has already been processed, packed, or shipped, cancellation is no longer possible and the standard return process must be followed upon delivery
Approved cancellations will receive a full refund to the original payment method within 5–7 business days

We encourage customers to review their orders carefully before completing the purchase to avoid any inconvenience.

9. Damaged or Incorrect Items

We take great care to ensure that all orders are packed correctly and securely. However, if you receive an item that is:

Damaged or defective upon arrival
Incorrect (wrong item, wrong size, wrong color, etc.)
Missing components that were listed as included

Please contact us immediately upon discovery at support@elitemarketing.site with your order number and clear photos or videos showing the issue. We will prioritize your case and resolve it by offering one of the following solutions at no additional cost:

A full replacement of the item
A partial or full refund, depending on the nature of the issue
A store credit if preferred by the customer

We ask that all damaged or incorrect item claims be submitted within 48 hours of delivery to ensure a swift resolution.

10. Policy Updates

Elite Marketing reserves the right to modify, update, or revise this Returns & Refund Policy at any time without prior notice. Any changes made will be:

Immediately effective upon publication on this page
Reflected with an updated revision date at the top or bottom of the policy
Communicated to customers via email where significant changes are made that may affect existing orders

We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our services following any changes constitutes acceptance of the revised policy.

Contact Information

Our customer support team is available to assist you with any return, refund, or exchange inquiries. Please don’t hesitate to reach out through any of the following channels:

Email: support@elitemarketing.site
Phone: +1 918 318 5599
Address: 8009 S Wheeling Ave, Tulsa, OK 74136
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)