Shipping & Delivery

At Elite Marketing, we are committed to delivering your orders in a timely, secure, and efficient manner. We understand that receiving your purchase promptly is important to you, and we work hard to ensure every order is handled with care from the moment it is placed to the moment it arrives at your door. This Shipping & Delivery Policy outlines everything you need to know about how we process, ship, and deliver your purchases.

1. Order Processing Time

Once your order is placed and payment has been successfully confirmed, our fulfillment team begins preparing your order as quickly as possible. Please note the following:

• All orders are processed within 1–3 business days following payment confirmation
• Business days are defined as Monday through Friday, excluding weekends and public holidays
• Orders placed on weekends or public holidays will begin processing on the next available business day
• During periods of high order volume — such as promotional sales, holiday seasons, or special events — processing times may be slightly extended beyond the standard timeframe
• In the event of any significant delay in processing your order, we will notify you via email with an updated estimated dispatch date

We recommend placing orders well in advance if you have a specific delivery deadline in mind.

2. Shipping Methods and Carriers

We partner with a network of reliable and reputable shipping carriers to ensure the safe, efficient, and trackable delivery of your products. Our choice of carrier may vary depending on several factors, including:

• Your delivery address and geographic location
• The size, weight, and dimensions of your order
• Product availability at the nearest fulfillment location
• Carrier service availability in your area

We select the most appropriate shipping option for each order to balance speed, reliability, and cost. Where multiple shipping options are available, they will be presented to you at checkout so you can choose the one that best suits your needs and budget.

3. Estimated Delivery Time

Delivery timeframes vary depending on your location, the shipping method selected, and any external factors that may affect transit. As a general guideline:

• Standard Domestic Delivery: 5–10 business days after dispatch
• Express Domestic Delivery: 2–4 business days after dispatch (where available)
• International Delivery: 10–21 business days after dispatch, depending on the destination country and customs processing

Please be aware that these timeframes are estimates only and are not guaranteed. Actual delivery times may be affected by factors outside our control, including but not limited to:

• Adverse weather conditions or natural disasters
• Carrier delays or operational disruptions
• Customs clearance procedures for international shipments
• Remote or rural delivery locations
• Incorrect or incomplete shipping information provided at checkout

We appreciate your patience in the event of any unexpected delays and will do our best to keep you informed throughout the process.

4. Shipping Charges

We aim to keep shipping costs fair and transparent. Here is how shipping charges work:

• Shipping fees are calculated automatically at checkout based on your delivery location, the weight of your order, and the shipping method selected
• All applicable shipping charges will be clearly displayed on the checkout page before you complete your purchase, so there are no hidden fees or surprises
• Promotional free shipping offers may be available from time to time, either site-wide or for orders exceeding a specified minimum order value. Any such promotions will be clearly communicated on our website
• Please note that shipping charges are non-refundable unless the return is the result of our error (e.g., wrong or defective item sent)

If you have any questions about shipping costs before placing your order, please contact our support team for clarification.

5. International Shipping

Elite Marketing may offer international shipping to selected countries and regions. If you are ordering from outside our primary delivery area, please take note of the following important points:

• Customs Duties and Import Taxes: Customers are solely responsible for any customs duties, tariffs, import taxes, or fees imposed by their country’s customs authority. These charges are not included in the product price or shipping fee and will be billed separately by the relevant authority upon arrival
• Customs Clearance Delays: International orders may be subject to customs inspection and clearance, which can add additional time to the estimated delivery window. Elite Marketing has no control over customs processing times
• Restricted Items: Certain products may not be eligible for shipment to specific countries due to local import regulations. It is the customer’s responsibility to verify that the product can legally be imported into their country before placing an order
• Delivery Timeframes: International delivery estimates are provided as a guideline only and may vary significantly depending on the destination country, carrier routes, and customs procedures

For any questions regarding international shipping availability to your country, please contact us before placing your order.

6. Order Tracking

We believe in keeping you fully informed about the status of your shipment from the moment it leaves our facility. Here is how our tracking process works:

• Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link to the carrier’s tracking portal
• You can use this tracking information to monitor the real-time status and location of your shipment at any time
• Tracking information may take up to 24–48 hours to be updated in the carrier’s system after dispatch
• If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder first, then contact our support team for assistance

We recommend saving your tracking number until your order has been safely received and inspected.

7. Delivery Issues and Delays

While we work diligently to meet all estimated delivery timelines, there are situations where delays may occur that are beyond our direct control. These include:

• Carrier operational disruptions or service outages
• Severe weather conditions or natural events
• National or regional public holidays affecting carrier operations
• Increased seasonal parcel volumes causing carrier backlogs
• Customs delays for international shipments

In such cases, Elite Marketing will make every effort to communicate delays to affected customers and work with the carrier to resolve the issue as quickly as possible. However, Elite Marketing cannot be held liable for delivery delays caused by third-party carriers, customs authorities, or factors beyond our reasonable control.

If your order is significantly delayed beyond the estimated delivery window, please contact our support team and we will investigate the matter on your behalf.

8. Incorrect or Incomplete Address

Providing accurate and complete shipping information is the responsibility of the customer. Please double-check your delivery address before submitting your order, as errors can cause significant delays or failed deliveries. Please be aware of the following:

• Orders shipped to an incorrect or incomplete address as provided by the customer may be delayed, misdelivered, or returned to us by the carrier
• If an order is returned to us due to an address error, the customer will be responsible for any additional re-delivery shipping charges incurred
• If you realize you have entered an incorrect address after placing your order, please contact us immediately at support@elitemarketing.site. We will do our best to correct the address before dispatch, but this cannot be guaranteed once the order has been processed
• Elite Marketing is not responsible for packages delivered to an incorrect address provided by the customer and will not issue refunds in such cases without the return of the goods

9. Lost or Stolen Packages

We understand how frustrating it can be to experience a missing or stolen package, and we take such situations seriously. Please note the following regarding lost or stolen shipments:

• If the carrier’s tracking information shows your package as delivered but you have not received it, please first check around your property, with neighbors, and in any secure delivery locations before contacting us
• Elite Marketing is not liable for packages that are marked as delivered by the carrier but are subsequently reported as missing or stolen
• In the event of a lost or stolen package, we recommend contacting the shipping carrier directly to file a claim, as they are best positioned to investigate the matter
• We will provide all available shipment documentation and cooperate fully with any carrier investigation on your behalf
• For orders with a high value, we strongly recommend requesting a signature-required delivery option if available, or ensuring someone is present at the delivery address to receive the package

10. Contact for Shipping Queries

If you have any questions, concerns, or issues related to shipping or delivery, our customer support team is here to help. Please reach out to us through any of the following channels:

• Email: support@elitemarketing.site
• Phone: +1 918 318 5599
• Address: 8009 S Wheeling Ave, Tulsa, OK 74136
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

We aim to respond to all shipping-related inquiries within 1–2 business days and will do everything within our power to ensure your order reaches you safely and on time. Thank you for shopping with Elite Marketing.